This short article contains tables detailing and describing facts belongings key words and principles that can be used, along side common research operators, to narrow your quest outcomes.

This short article contains tables detailing and describing facts belongings key words and principles that can be used, along side common research operators, to narrow your quest outcomes.

Additionally parts explaining more complex search practices and formatting

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This information is targeted at administrators and support executives with full use of the data in Zendesk help. If you are a real estate agent, start with looking the data in Zendesk service and refer back to this research article if you want to carry out more advanced online searches.

This particular article contains listed here topics on higher level research methods:

  • Search terms and terminology
  • Searching for homes that have no data
  • Searching by time and date
  • Sorting search engine results
  • Using the ‘type’ search term
  • Utilising the ‘user’ search term
  • Browse FAQ

This particular article include this amazing resource tables:

Search phrases and language


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Search phrases are user-defined terminology, phrases, or beliefs. Examples:

  • 3245227
  • Greenbriar
  • serial amounts
  • “Jane Doe”

Search terms tend to be case-insensitive. As an example, “application” and “app” return exactly the same effects.

A single-word search term return an effect whether or not it appears inside data as follows:

  • an individual keyword
  • an individual word in a lengthier expression
  • the prefix of a lengthier keyword

The search phrase will not go back an end result if this appears during the information below:

  • in a word
  • at the end of a keyword

For example, the search phrase “best” would complement “top”, “top tier”, “top 10 Trucking”, “Tip-Top Mops”, “gigantic leading activity”, and “treat Toppings, Inc”. It might not fit “desktop computer Solutions” or “One-Stop Publishing”.

House key words

You’ll be able to narrow your results by mixing land key words with keyphrases and providers. Example:

A residential property search term may be the identity of a house in an admission, a user, a business, or an organization. Examples:

  • assignee
  • produced
  • term

Look at soon after residential property keywords references for the properties and factual statements about each:

  • Solution homes key words
  • User homes key words
  • Business residential property key words
  • Party belongings keyword phrases

Example belongings online searches:

Some attributes need predefined principles. For instance, the ticket updates land has the soon after predefined values: latest, available, pending, hold, resolved, shut. You can easily best google search by these standards. Sample lookup: status:open . Look at belongings keyword recommendations for details about each residential property.

Other qualities recognize user-defined keywords. Instance: matter:2fa . Discover search phrases. Exactly the same matching rules sign up for home hunt except for prefix matching. Answers are perhaps not came back when the key phrase looks like the prefix of a longer keyword. For instance, the search term “tier” would come back results for “tier 1” and “tier 2” however “tiered”.

Searching for multiple principles of an individual land by including the house key phrase many times in a query. Instance:

Browse makes use of otherwise reasoning for complimentary in this case. The last sample comes back outcome which contain either the label “gold” and/or tag “bronze”.

Instance browse

The following search expression looks for something with all the label “vip” that was created before May 1, 2019:

Trying to find homes that contain no information

This return all unassigned tickets.

Searching by time and date

Day property keyword phrases – created, updated, fixed, and deadline) are combined with search providers to go back data from a certain time, before a particular day, and after a particular day. To look times in every area, make use of the format YYYY-MM-DD. You may also need locale-specific platforms like MM/DD/YYYY in the us.

You may make use of the >= workers to suggest less-than-or-equal-to and greater-than-or-equal-to correspondingly.

Looking with mixed schedules and times

1st instance above looks for anything developed after Sep 1, 2015 at 12:00 p.m. (Pacific traditional times).

The next sample above looks for everything up-to-date before Sep 1, 2015 at 12:00 p.m. (UTC).

Browsing within a date/time range

You may add specific era within browse assortment. The next example looks for something created between August 1, 2014 at 11:59 p.m. (UTC) and August 4, 2014 at midnight (UTC):

Looking around with relative days

Searching for some time in accordance with today’s time, utilizing the time products many hours, minutes, time, days, months, or decades. The next look profits any such thing created in the last four hours:

Sorting search engine results

Using the order_by and kind keywords is equivalent to utilising the API parameters sort_by and sort_order .

By using the ‘type’ key phrase

For API lookups, the gear available for narrowing your hunt information could be the means keywords. It is used to explicitly declare that you would like to look for one of many next types:

  • citation
  • user
  • business
  • team
  • entryway or subject (forums)

By using the type search term ensures that you will be explicitly looking throughout the kind your indicate. As an example, you can search for all the people that fit in with the client’s organization using this search statement:

Any time you alternatively searched for business:customers you might buy the tickets with requesters exactly who fit in with this organization. It is because queries which do not explicitly identify type return outcomes for all sorts, including tickets (and organization is actually a ticket property).

Utilizing type:user , your hunt return all consumers that belong to the shoppers company. Thus, you are narrowing your hunt to your consumer type and excluding tickets.

While businesses and teams is properties associated with individual item, obtained their own residential properties that can be searched also. Listed here question enables you bing search mainly for organization labels, leaving out tags of the same title that may be utilized in various other components of their Zendesk Support instance such as for example passes and community forum subjects.

With the ‘user’ keywords

To find a person’s visibility information, you’ve got the appropriate two alternatives.

For additional information about the user keyword and just how its distinctive from the sort:user keywords, begin to see the part concerning consumer and kind keywords and phrases in Searching users, teams, and organizations.

Search FAQ

  • Exactly how shortly can brand new data end up being searched?

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